Terms of Use & Privacy Policy of the Online Store ΕEros - The Erotic Megastores
GENERALLY
Use of web pages and services of www.sexshop.gr by the visitor / user implies his / her unconditional agreement to the following Terms of Use, which apply to all content contained on its web site. Therefore, the visitor / user must read these terms carefully before using the services of the site and if he does not agree, he must refrain from using the services and their content. The visitor / user is kindly requested to check the content of the Terms of Use for any changes. Continued use of www.sexshop.gr, even after any changes, mean that the visitor / user unconditionally accepts these terms.
USE / VISIT OF THE WEBSITE IS EXPRESSLY PROHIBITED TO INDIVIDUALS UNDER AGE 18.
1. GENERAL TERMS
The website www.sexshop.gr is the online store of the company “A. KARAKOLIS - R. DOKAS OE” and its distinctive title “Eros”, with ID No 099249943, Tax Office: A' Thessaloniki and GCR Number 042113306000. The company’s main office is at 3 Afrodits str., 54629, Thessaloniki, Greece. For fixed-rate calls according to your carrier's pricing policy you can call at 2310510420, or you can email at info@sexshop.gr. Hereinafter and for the sake of brevity the company “A. KARAKOLIS - R. DOKAS OE” will be referred as “the company”.
The Company's ultimate goal is to provide the best possible service to its customers. This e-shop enables both its customers and all internet users to be informed immediately about the products offered by the Company, as well as to make their purchases online.
2. INTELLECTUAL PROPERTY
Intellectual Property Rights and Trademark.
All website design, text, graphics, selections and settings are the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international conventions. With all rights reserved, any text or image bearing the Company's symbols are trademarks or registered trademarks and are used herein under the permission of their respective owners.
3. PROTECTION OF PERSONAL DATA
3.1 Generally
The company under the name “A. KARAKOLIS- R. DOKAS OE” is the controller of the personal data of the visitor / registered user and controls the processing of his / her data on the web pages of www.sexshop.gr.
This Policy is intended to inform how the personal data of customers and users of the Company's website are collected, stored, used and transmitted, the security measures taken by the Company to protect personal data, the reasons for and the length of time they are stored, as well as the type of personal data collected. It refers to any operation or series of operations performed with or without the use of automated means, personal data or personal data sets, such as the collection, registration, organization, structure, storage, adjustment or modification, retrieval, use, transmission, dissemination or other disposition, association or combination, restriction, deletion or destruction.
Personal data is any information relating to a particular natural person or to a person whose identity can be verified (eg name, ID number, address, etc.). The Company will not process your personal data without your consent. However, the Company reserves the right to process your personal data, to the extent permitted or required by law, and / or by a contract entered into with the Company, and / or by court orders or prosecution orders / laws.
The Company unilaterally reserves the right to update, add and modify its Services and this Policy, from time to time, at any time it deems necessary, without prior notice, always within the applicable legal framework and subject to any changes in the applicable legislation concerning protection of personal data.
The Company encourages any interested party to review this Policy from time to time to keep abreast of any changes that have been made.
For the processing of its data as described below, the Company relies on the following legal bases:
• Contract execution: In order for the visitor / customer / registered customer to complete their orders at www.sexshop.gr it is necessary to process the personal data they provide when registering and registering their order in the order registration form and the recording of their transactions.
• Legal interests: The processing of personal data is necessary to improve the services of the Company (processing of statistical and non-identifiable data) to detect fraud and to safeguard the legitimate interests of the Company.
• Consent: Registered users / customers are required to give their explicit consent to the following processing purposes: sending information / promotional messages if they have not purchased a product from the Company.
3.2 Information, processing and processing purposes:
The Company informs the visitor / registered user and they acknowledge that they are aware of the following:
a) Processing of Personal Data: The Company will process the personal data of the visitor / registered customer, as stated by them at the time of creating their account and ordering it in the registration form, in order to complete their particular order through of its online store. Further, once the visitor / registered user has given his / her consent, the Company will be able to process its personal data for the purpose of sending commercial information and promotional messages.
b) Online Orders, Type of Personal Data and Processing Purposes:
b.1) Basic processing
The user / customer is given the choice of 2 ways to complete an online order and to provide their personal data:
1. As a visitor: In this case, the visitor / customer’s personal data will be kept in the Company's records until the completion and delivery of the order, with the exception of tax transaction data only and their processing will relate exclusively and solely for the execution of the sales contract.
2. As a registered user: In this case the customer / user has created a user account in the online store and his / her personal data will be kept in the company files until he / she requests their deletion. The user / customer may at any time modify or correct their data by logging into their account at www.sexshop.gr (login) with their username and password.
In order to make any transaction through the Company's online store (www.sexshop.gr) and place orders for the Company's products, the following are required:
• Full name
• Shipping address of the products
• Billing address of the order (if different from the shipping address)
• Number of a contact telephone
• Email address of the customer
Should a product be requested to be delivered to a third party other than the visitor / registered user, the latter acknowledges that they will have full responsibility for the information given and full consent of the person designated as the recipient for the disclosure of his personal data. to the Company for the sole purpose of delivering to them the relevant products and assumes full responsibility for any such claims against the Company.
Credit card information is not stored on the company's storage media during the transaction but is stored directly in the secure environment of a partner company (VivaPayments) that is responsible for routing credit/debit cards. By selecting "credit / debit card" you are automatically redirected to the VivaPayments website, where you fill in your details. Once the transaction is complete, you are immediately redirected to our site where you will be notified that your order has been successfully registered. *Caution: In Vivapayments payments, for transaction security reasons, the parcel is only delivered to the rightful credit card holder. Upon receipt, you must have a police ID and credit for cross-checking from the courier office.
The purpose of the basic data processing is to execute a contract and complete a specific order, to communicate with the customer and to send information regarding the stages of the order processing, to provide clarification on the order and generally the information for purchases made, the delivery of the order to the customer's address of choice, the confirmation and identification of the customer in each case where necessary and the updating of the existing order subject to www.sexshop.gr.
The visitor / registered user is informed that the provision of the above mandatory personal data as well as the details of their transactions are necessary and are a prerequisite for the proper execution of the order and delivery of the products and services. Therefore, the client's consent is not required for this particular processing.
Every customer who uses www.sexshop.gr is informed that their personal data regarding the receipt, execution and delivery of the order, as well as questions about purchases, products and services of the Company and the orders at www.sexshop.gr will be processed for the purpose of serving the customers both by the Company's employees and by third party recipients and / or individuals executing the processing on its behalf as part of the execution of an order.
These third parties may be carriers, individual or group shipping companies, internet and e-commerce service providers, and customer service call centers with which the Company cooperates and are subject to the specific strict processing of personal data agreed with the Company as processing manager. The Company requires its employees, maintainers of its website, and its third parties to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent disclosure of visitors / registered users' personal data); its clients who process and dispose of and manage procedures for the processing and managing of personal data in a manner that is lawful and protected in accordance with the CPC.
No processing or transmission of user-customer data will be performed by the Company and its online store (www.sexshop.gr) other than the processing under b.2 below for which the Company has obtained prior user consent of the users / customers or if required by Law or a supervisory or judicial authority.
b.2) Processes requiring consent
For sending to the registered user commercial information and promotional messages from the Company and www.sexshop.gr, the registered user / customer must have previously given his / her express consent, since he / she has not yet purchased any product from the Company.
The purpose of this processing of the registered user / customer data is to send promotional messages of the Company and / or its third parties to the registered user, to provide any special offers and discounts of www.sexshop.gr, to inform of availability of new or alternative products, contact via brochures of www.sexshop.gr.
You may withdraw this consent at any time and not receive such communications from www.sexshop.gr by sending your request by e-mail to info@sexshop.gr or follow the unsubscribe instructions provided at the end of any emails you receive from us.
c) Data Recipients: For the data necessary to serve each of the above processing purposes and within the remit of each recipient, the recipients of the registered user / customer data are or may be:
i. The responsible employees of the Company
ii. The tax authorities and banking authorities in the event of an audit
iii. Companies under the name ACS courier and Geniki Tachidromiki that provide transportation services and process the data of registered customers as processing on behalf of the Company in accordance with the instructions and orders of the Company or any other company in the future providing the Company the same services in replacement or in cooperation with the above companies.
iv) External partners who provide internet services, order management, call center services, sms confirmation services of your anonymous order as a visitor (Apifon), to whom the necessary data for the fulfillment of their tasks are strictly limited. These companies use the data provided to them under the Terms of Use of www.sexshop.gr exclusively in accordance with the Company's instructions.
The visitor / registered customer is informed that his personal data may be processed by the Company even without his consent in case of fulfillment of his obligations under the Law, such as when the relevant data is requested by the tax and banking authorities in the context of audits or the competent supervisory and judicial authorities.
d) Data subject rights: Any registered customer user, as a data subject, may at any time exercise his rights as provided by the General Regulation on the Protection of Personal Data 679/2016 EU and in particular Articles 12 - 23 thereof and national law and in particular:
i. the right of disclosure and access to the data processed by the Company
ii. the right to limit the processing of their data
iii. the right to correct or delete part or all (right to be forgotten) of his personal data
iv. the right to object, that is to object to the processing of his personal data, and
v. the right to data portability.
The exercise of these rights can be done by:
• directly online through his personal account at www.sexshop.gr
• by submitting a request at info@sexshop.gr
Specifically:
For the right of access and correction / completion of personal data, the company enables the registered users of www.sexshop.gr to view, correct / fill out their personal data through their personal account at www.sexshop.gr at field "member login".
For the right of personal data portability, the company allows registered users / customers to receive their personal data and / or to forward it to another controller by submitting an application to info@sexshop.gr
Each registered customer is informed that he has the right to withdraw his consent to any processing of his data has given his consent to www.sexshop.gr from his personal account at www.sexshop.gr by clicking on the "Member Login" or by sending an e-mail to info@sexshop.gr.
In case of exercising any of the above mentioned rights of the registered customer, the Company will take all possible measures to satisfy the request within (1) one month from submission. In this case, the registered user / customer is informed that a minimum necessary from their personal data will be kept, in order to safeguard the legitimate interests of the company.
e) Personal Data Retention Time: Your personal data is kept for as long as is required by the nature of the service provided by the Company and the contract between us, which you have selected yourself and in addition, for as long as the relevant legislation provides.
The Company does not retain your data for any period longer than is necessary to fulfill the purpose for which it is processed. In determining the appropriate retention period, the Company considers the amount, nature and sensitivity of the personal data, the purposes for which it is processed, and the ability to achieve those goals by other means.
The Company also considers periods of time for which it may be necessary to retain personal data in order to fulfill its legal obligations (eg according to tax audits) or to respond to complaints / questions and to protect its legal rights in the event of a claim (e.g., 20 years based on 249 in conjunction with 904 AK).
When we no longer need or no longer have a legitimate reason to keep them, your personal data is safely deleted or destroyed.
The Company also considers whether and how it may minimize over time the personal data it uses, as well as whether it may keep it anonymous or pseudonymised so that it can no longer be associated with you or identified whatsoever.
In this case, the Company may use them without further notice. In the case of a registered user, the Company retains and processes their data until the registered user requests deletion of their account or, for any processing of their data based on their consent, until they declare their consent to be withdrawn. However, any necessary personal data relating to his transactions with the Company as well as the updating, consent and withdrawal of the member's consent to the processing of their data will remain as information for the registered user / customer to ensure proof of its legality, processing of their data by the Company and securing the legal claims of the parties.
f) Special Category Data: The user is informed that the Company does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.sexshop.gr.
In order to exercise their rights, the user may apply to the Company "A. KARAKOLIS - R. DOKAS OE" and the distinctive title "Eros" (address: 3 Afroditis str, 54629, Thessaloniki, Greece - email: info@sexshop.gr and telephone number 2310510420).
In any case, any customer, as a personal data subject, and if he does not consider that he is satisfied with the Company’s response, has the right to file a complaint with the competent supervisory authority (the Data Protection Authority) or to appeal to the competent Courts of Thessaloniki. The address of the Personal Data Protection Authority is Kifissias 1-3, the website is www.dpa.gr and the contact telephone number is 210 6475000 and fax is 210 6475628
The Company declares that the user’s / customer’s personal data will not be used for purposes other than those mentioned in this policy without prior notice and, where necessary, its consent.
Cookies
We use cookies on our site.
The Company has a strict policy to protect the privacy of visitors to the site www.sexshop.gr. This note provides you with more information on how we use cookies and other automated means to collect specific information about visitors to our site, such as the number of visitors to our site, through any browser and device used. By collecting this information, we learn how to better tailor our website and our advertising to visitors.
Cookies and other Automated Data Collection Media
Cookies
Cookies are small text files that are stored on your device using any browser whenever you visit a website. Cookies can be used to let us know for example if you have visited our site in the past or if you are a new visitor and to help us identify features of our site that you may be interested in. Cookies can improve your online experience by storing your preferences as you visit a particular website.
Web Beacons
Web beacons (also known as Internet tags, pixeltags and clearGIFs) are usually transparent graphic images placed on a web page. Web beacons are used in conjunction with cookies to record the actions of visitors to websites.
IP addresses and URLs
The IP address is a unique locator used by some electronic devices to locate and communicate with each other on the Internet. When you visit our websites, we can see the IP address of the device you used to connect to the Internet. We use this information to determine the general geographical location of the device and to understand which geographical areas our site visitors come from. We may use this information to change the way our website is presented to improve your visit.
The URL (Uniform Resource Locator) is a unique locator or address for every medium on the internet and is essentially the address of the site you are visiting. We will use this information to see which websites have traffic and how you navigate our site.
Which cookies do we use?
We use the following cookies on our site:
Required / Absolutely necessary cookies
Absolutely essential cookies are essential to the proper functioning of the site, allowing you to browse and use its features, such as access to secure sites, registration forms, favorites, use of the shopping cart and for security reasons. These cookies do not recognize your personal identity. Without these cookies, we cannot offer an effective operation of our site.
Functionality Cookies
Functionality cookies allow the website to remember user preferences in order to provide improved and personalized features. Disabling these cookies may affect the performance and functionality of the Sites and restrict access to its content.
Performance and Analysis Cookies (Anonymous)
These cookies collect information about how visitors use the site, which pages they visit most often, and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website and allow us to collect information about the use you make on our sites, including the content you choose when you browse our websites, to measure the effectiveness and interaction of consumers with website as well as improving our pages over time. These cookies may be provided to us by third-party providers of analytical tools but are used solely for the purposes related to our websites.
For example: https://developers.google.com/analytics/devguides/collection/analyticsjs.
Advertising Cookies
These cookies are used to provide content that best suits the interests of visitors. They can be used to send remarketing cookies or measure the effectiveness of an ad campaign. They also help determine which online marketing channels are most effective.
How Can You Disable Use of Cookies?
If you wish to enable or disable the use of cookies by your browser settings, depending on your browser, visit the following web pages to learn about the necessary actions.
Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677
Google Analytics
Our site, like almost all websites worldwide, uses Google Analytics, a data analysis service offered by Google. Google Analytics uses "cookies," which are text files that are stored on your computer or device to help you analyze your use of the site. Information obtained from cookies about your use (including your IP address) is transferred to a Google server in the US and stored there. Google will use this information to evaluate your use of the Website, to report to its administrators on these activities, and to provide other services related to the use of the Website and the Internet.
Google may also transfer this information to third parties, provided that it is provided by law or if any third parties process the data on its behalf. Google will not associate your IP address with any other data it holds. You can disable Google Analytics by selecting the appropriate settings in your browser, but please note that in such a case you may not be able to use all the features of this site.
By using this site, you agree to the processing of your personal data collected by Google in the manner described above and for the above purpose. If you don't want Google to get information from your browser when you visit the pages, you can opt out of Google Analytics by clicking here.
Link ("hyperlink") policy to other websites
The Company’s website may contain hyperlinks to other websites, for the content and services of which the Company is not responsible, nor does it guarantee their continued and safe accessibility. The Company shall in no way be deemed to accept or endorse the content or services of the hyperlinked websites in any way. Any responsibility arising out of the use of these websites is the sole responsibility of the respective owner of this website. In the case of hyperlinks to other web sites, the Company is not responsible for the terms of management and protection of the personal data they follow.
We use social media to present the work, products and services of the Company through widely used and up-to-date channels. The use of social media by the Company is specifically noted on our Website. For example, you can watch informative videos, which are posted on our personal YouTube page, and follow (from our Website) our links to Instagram, Facebook, Twitter and LinkedIn.
The Company strongly encourages users to consult the respective policy of any third party (eg search engines, social media providers such as Facebook, Linkedin, Instagram etc.). the following practices to protect their personal data.
The Company Website may contain promotional / informational material, purpose and character. The Company is not liable to the visitor / user as well as to any third party for any unlawful act or omission, inaccuracy or inability to comply with the laws and regulations of any country or the European Union in relation to the content of these updates. The Company is not obliged to review or otherwise review the legality or otherwise of the information displayed on the Website and cannot be held liable in any way. This responsibility rests with the advertisers, sponsors and / or creators of the promotional material displayed.
Specifically: Additional plugins for Social plugins
Our site uses additional “social plugins” of the social networking site facebook.com and Instagram.com, operated by Facebook SA, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are recognized by Facebook logos (a white "f" on a blue background or "thumbs-up" icon), or by the phrase "Facebook social plug-in" and Instagram respectively.
If you find a page on our website where we have a plugin embedded, the browser will contact the Facebook server to load the plugin and view it. During this process, Facebook receives information about your visit to our site, such as your IP address. When it loads the plugin, Facebook integrates its content into our website. That's why we don't know how much data Facebook or Instagram can collect using these plugins.
Information related to this matter is subject to the Privacy Policy of Facebook and Instagram respectively. If you are logged into Facebook from your own account while you are visiting our site, Facebook may link your visit to your Facebook account. In addition, if you make any interaction with these plugins, for example by tapping the 'Like' button or adding a comment via your Facebook account, the information you provide in this way is sent directly to Facebook and stored there. If you do not have a Facebook account it is likely that your IP address will be recognized and saved by Facebook after you click on its plugins.
You can learn more about how much and what data Facebook or Instagram collects, how it processes and uses it, what your rights to the data you provide, and what settings you can modify to protect your privacy by visiting Facebook's data privacy policy and Instagram's Privacy Policy, respectively. If you have a Facebook or Instagram account but do not want Facebook or Instagram to collect information about your visit, you must log out of your Facebook or Instagram account before visiting our site. You can also use additional applications in your browser to prevent the viewing of these plugins from our site.
Our site uses the 'Google plugins' plugin of the Google Plus social networking site operated by Google Inc., located at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The Google plugin can be identified by the '+1' symbol. When you visit our site, which includes a Google plugin, your browser will create a direct link to Google's servers. The content of the '+1' symbol will be sent directly to your browser and embedded in the webpage.
According to Google, no personal data is collected unless you press the '+1' symbol. Personal data is only collected and processed by users who are logged into the Google+ social network when they visit our site. More information on the above can be found by clicking here. Our Company has no influence over the collection and processing of data for which Google is solely responsible.
Our site uses additional 'social plugins' of the Youtube video sharing and hosting website operated by Youtube company - a Google subsidiary - based at 901 Cherry Avenue San Bruno, California. The plugins are recognized by Youtube logos, usually the standard 'play' symbol in red. If you come across a page on our website where we have a plugin embedded, the browser will contact the Youtube server to load the plugin and view it. During this process, Youtube receives information about your visit to our site, such as your IP address. When it loads the plugin, Youtube incorporates its content into our website. That's why we don't know how much data YouTube can collect using these plugins.
Information related to this subject is subject to Youtube's Privacy Policy. If you are logged into Youtube from your own account while you are visiting our site, Youtube may link your visit to your Youtube account. You can find out more about how much and what data YouTube collects, how it is processed and used, what your rights to the data you provide, and what settings you can modify to protect your privacy. by going to Youtube's Privacy Policy by clicking here.
Our site uses additional “social plugins” of the twitter.com social networking site operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The plugins are identified by the Twitter logos (usually a blue bird), or by the phrase "Twitter social plug-in".
If you find a page on our website where we have a plugin embedded, the browser will contact the Twitter server to load the plugin and view it. During this process, Twitter receives information about your visit to our site, such as your IP address. When it loads the plugin, Twitter integrates its content into our website. That's why we don't know how much data Twitter can collect using these plugins.
Information regarding this subject is subject to Twitter's privacy policy. If you are logged into Twitter from your own account while you are visiting our site, Twitter may link your visit to your Twitter account. In addition, if you do business with plugins, for example by tapping the 'retweet' button or adding a comment via your Twitter account, the information you provide in this way is sent directly to Twitter and stored there. If you do not have a Twitter account it is likely that your IP address will be recognized and saved by Twitter after you click on its plugins.
You can learn more about how much and what data Twitter collects, how it is processed and used, what your data rights are, and what settings you can modify to protect your privacy by visiting Twitter's data usage policy. If you have a Twitter account but do not want Twitter to collect information about your visit, you should log out of your Twitter account before visiting our site. You can also use additional applications in your browser to prevent the viewing of these plugins from our site.
4. SECURITY
The Company considers the privacy of the individuals whose personal data is processed extremely important and makes every effort to protect them, both in terms of confidentiality of information and their integrity (not to be altered, accidentally destroyed etc.).
In this context, the Company shall take all appropriate organizational and technical measures designed to protect information from loss, misuse, unauthorized access, disclosure, distortion or destruction, and shall ensure the legitimate and lawful collection and processing of personal data, as well as their safe compliance with the relevant provisions of both Greek and Community and international law on the protection of individuals with regard to the processing of personal data, and the Data Protection Authority decisions, safeguarding the privacy and confidentiality of any information brought to the attention of. In particular, this Policy takes full account of the provisions and articles of Regulation (EU) 2016/679 of the European Parliament on the protection of individuals with regard to the processing of personal data and on the free movement of data (“General Data Protection Regulation” - “GDPR”) and shall make every effort to comply with it and any other applicable Data Protection Laws at any time.
Access to the contact details of visitors / users of the Company's website is restricted to authorized persons who are committed to confidentiality (authorized employees, service providers) and it is reasonable to assume that they need to know this information to provide products or services to visitors / users of the Website or for performing their work.
Furthermore, the SSL (Secure Sockets Layer) protocol is today the world-wide-web standard for the certification of websites for web users and for the encryption of data between web users and webservers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information when transmitted. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has changed during the transfer.
In addition, personal security is the password you provide when you become a member of www.sexshop.gr. In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information safe so that it does not fall into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.
Lastly, credit card details are not stored in the company storage during the transaction but are stored directly in a secure environment of the partner VivaPayments, which is responsible for routing the cards.
Updates to the Privacy Policy
This Privacy Policy may be updated at regular intervals and without notice to you in order to reflect our privacy practices. We will post a prominent notice on our website to inform you of any significant changes to our Privacy Policy and to refer to the beginning of the Policy at the time of the most recent update.
All transactions you make through www.sexshop.gr are governed by International and European law, which regulates matters related to e-commerce as well as the Consumer Protection Act (Law 2251/1994), which regulates matters relating to distance sales e-commerce.
5. PURCHASEABLE ITEMS - AVAILABILITY - FEATURES
The products available for sale, their features, prices and their available stock, are available at www.sexshop.gr and are accessible to anyone who has completed their 18th year. Users can search for more information about the product by clicking on the product icon.
The Company guarantees that customers are informed in a timely manner about the availability or non-availability of the products, but bears no responsibility for their availability.
The Company makes every effort every day to provide all the information required for a particular product (specifications, prices, etc.). However, in order to limit any errors, we would recommend that you, before any purchase is completed, contact us in cases where prices or any other product features are beyond normal and reasonable.
At specific times there may be special offers and discounts, in the context of promotional activities of the Company, which will apply only to specified products and only to purchases through the website www.sexshop.gr.
The prices listed in the relevant lists below each product include VAT (24%). The Company's online store www.sexshop.gr reserves the right to adjust prices without being obliged to inform the consumer.
6. PRODUCT ORDERS AND CONSUMER PROTECTION
Orders through the online store www.sexshop.gr are distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as in force today) and the amendments mentioned in Presidential Decree 131/2003 (Government Gazette A 116 / 16.05.2003) and Decision 31619 GG 969 / 22.3.2017 and the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13 / EEC and Directive 1 999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, L 304, 22.11.2011 as in force on 13/06/2014.
The user has the right to complete a valid order through the online store, provided that he is over 18 years of age and legally competent, in compliance with the provisions of the Greek Civil Code (eg does not have legal support in concluding a sale contract). Orders can also be placed by legal representatives of legal entities. The Company reserves the right to demand the return of any orders made by the Supervisor or the Guardian from incompetent persons, despite the express prohibition on the part of the Company.
7. PURCHASE ORDER THROUGH THE E-SHOP
7.1 ORDER CONDITIONS
To place an online order at www.sexshop.gr you need to:
• Complete the special form with the necessary information for the completion of the sales contract.
• Unconditionally accept of the terms of the contract of sale and the terms of use, in particular the collection and where necessary the use of personal data.
On every product page of the online store www.sexshop.gr and next to every product available for purchase, there is the button ADD TO CART. Navigate to our online store and add to your cart the products you wish to buy.
When you are done adding products, press the Shopping Cart button at the top right of your screen. In order to be able to order you do not need to be a registered user of www.sexshop.gr, but we would advise you to register at www.sexshop.gr, as the whole process of any future use of the online store will be much easier. Fill in the form with your e-mail & password you entered when registering and login to the registered users site.
You do not have to be a registered user to place an order at sexshop.gr, however if you want to create an account there are some links on your shopping cart page.
Ordering process
The order is completed in 2 steps.
On the first step, fill in the shipping details.
At this point you can receive the order at your home or at specific pickup points in your area (where available). This is necessary before moving on to the next step. After calculating the shipping cost, press the CONTINUE ORDER button, which will take us to the 2nd step.
In step 2 you choose the payment method. This gives you the option to pay with:
1) Cash On Delivery Additional charge 2 € (cash only),
2) Credit card,
3) Deposit to a bank account (selecting this option you will be shown our available bank accounts),
4) through PayPal.
Depending on the payment method you choose, the corresponding form will also load.
In order to complete the order, you will be asked to accept the website’s Terms of Use that we recommend you read before completing your order by pressing the COMPLETE ORDER button. You have the opportunity to make one last review of your order before completing it.
As your order is being processed and if you are already a member of the site you can visit the "My Orders" section to keep up with the progress of your order. The order progress stages are as follows:
"Order Placement": Your order has been registered.
"Order Dispatched": The products of the order have been collected and have been dispatched for shipment to your place.
"Arrival of order at your city’s courier agency (if available)": The order's products have arrived at your city's courier station and will soon be at your place.
"Order Delivered": The products of the order have been delivered to your place or agency of your choice.
In the event of any pending order, we will contact you with the information you have provided.
If you do not receive a confirmation e-mail or a notification via SMS, it is your obligation to notify us without delay, as there may be a problem with the contact details you have provided. The Company bears no responsibility in case you have incorrectly entered your contact details and as a result our communication with you will not be possible.
7.2 PAYMENT METHODS
For the convenience and service of all those who wish to purchase from our online store, www.sexshop.gr has the following payment methods:
1. Payment by cash - Payment on delivery (Delivery cost € 2.00).
2. Bank deposit
It should be listed in the order comments. Your parcel will remain in our storehouse until we receive a copy of the deposit by email (info@sexshop.gr) or fax (2310543430).
Account number: 473002002003722. Bank: ALPHA BANK.
IBAN: GR3301404730473002002003722
Beneficiary: A. Karakolis - R.Dokas OE
3. Credit / Debit Card Payment
Eros Megastores in collaboration with Viva Payments' secure payments gateway system offers complete security and transparency in credit card transactions. By choosing "credit / debit card" you are automatically transferred to the secure environment of VivaPayments, where you complete your information. Once the transaction is completed, you are immediately redirected to our site where you will be notified that “your order has been successfully registered!”
* Caution: In payments with Vivapayments, for transaction security reasons, the parcel is only delivered to the rightful credit card holder. Upon receipt, you must have a police ID and a credit card for cross-checking with the courier.
4. Payment through Secure PayPal Online Payment Service.
7.3 ORDER CONFIRMATION / INFORMATION
The customer is informed through the Website by the Company prior to the completion of the order on the identity and address of the supplier, the essential features of the product, the price, the quantity, the shipping costs, the method of payment and delivery, and the time of delivery.
Upon sending the order form, the customer receives an electronic copy of the order at the e-mail address they have stated when registering their order, including a detailed description of the goods ordered and a unique code, with which they will be able to monitor the progress and development of the order (if they are registered users at www.sexshop.gr).
Checkout
After completing your order, the following message (example) will appear:
YOUR ORDER IS COMPLETED
Your order has been completed. Please see details below.
Order number: XXXX XXXX XXXXX
In the email you mentioned during your registration, you were sent an automated email with all the details of your order that existed on the previous page (please check your email).
8. SHIPMENT OF PRODUCTS:
STANDARD SHIPPING WITH COURIER
• All orders are executed on the same day as they are registered in our system until 16:00.
• Orders are shipped daily, except Saturdays, Sundays and public holidays, to the address you have indicated.
• Delivery time is 1-2 days (inaccessible areas 2-3 days).
Shipping options:
• Delivery of the order to your place or stay of the parcel at the nearest COURIER branch. In both cases you will be informed beforehand via SMS by the courier.
• Delivery on Saturday. Delivery for Saturday should be mentioned in the comments of your order, (eg “I would like delivery on Saturday”). Extra charge 2 €.
• Gift packaging. If you would like your products to be wrapped in gift wrappers you should mention them in the order comments. There is no extra charge.
Courier Charge:
• Shipping within Greece: FREE of any charge
• Shipping to Cyprus: € 20 (free, with purchases over € 100)
SAME-DAY DELIVERY
Only within the prefecture of Thessaloniki
Eros Megastores enables anyone who wishes to receive their order on the same day. Just mention it in the order comments. It is important for the shipment to be within the borders of the prefecture of Thessaloniki and the order to be placed until 13:00. In this case, the charges are set on a zone basis.
THE COMPANY FOR OBVIOUS REASONS SHIPS ITS PRODUCTS IN DISCRETE, OPAQUE (NON-TRANSPARENT) PACKAGING AND WITHOUT COMPANY LOGOS.
9. REFUNDS / CHANGES / CANCELLATIONS
Return Policy
The terms and conditions described in this Policy apply to all products purchased from the Company's online store at www.sexshop.gr.
Right of Withdrawal
If you change your mind, you can return the products you have ordered within 14 calendar days with your receipt, your order form, order confirmation mail and proof of payment. For any refund you should first contact us at info@sexshop.gr or 2310510420.
To return your products you can send your request by filling out the withdrawal form at info@sexshop.gr. For any information, you can contact us by phone at 2310510420 - pricing policy of your telecommunications provider).
Return address: "INTERNET SALES, 3 Afroditis str, 54629, Thessaloniki, Greece".
If you cannot return the products you purchased from the Company's online store (www.sexshop.gr) yourself, our ACS COURIER partner companies or GENIKI TACHIDROMIKI can return them for you at an extra charge. Shipping your products depends on the postal code of your area and the weight of the goods.
Whichever way you choose to request a refund, the refund request will take effect from the date you submit your refund request.
The products you want to return should - for obvious reasons of hygiene - be intact, with the packaging completely closed. You are responsible for the cost of returning the products. You agree to take care of the status of the returned products from the moment they are delivered to you until you deliver them to our stores or to our partner courier agents.
If the goods are not returned within 14 days then the Company may refuse to accept any refund or replacement. In any event, the maximum time-limit for return for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt.
Except for the rights provided by the Return Policy, in all cases all rights applicable to consumers are governed by existing provisions and laws relating to the contract of sale, as well as any rights arising out of the terms of the product warranty.
Transportation of returned products
In case you wish to return the goods due to a change of mind, you are charged the cost of returning the products. Receipt of returned products will only be possible from the address you indicated in your original order.
Refund of returned products
If you are eligible for a refund, we will refund the amount that corresponds to the value of the goods you returned in the same way you did the original transaction (credit card, bank deposit, PayPal) unless you require another way.
The refund of the returned products will be refunded as soon as possible. In any event, this will be done after you have informed us in writing of the request for the return of the products and we accept their return and if the products have been delivered to our partner courier.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the following cases:
(a) Purchase of goods or the provision of services the value of which depends on fluctuations in the money market which cannot be controlled and which may occur within the period of withdrawal
(b) Purchase of goods which may soon expire
(c) Purchase of lingerie
(d) Purchase of sealed goods which are not eligible for replacement, for health or hygiene reasons, and which have either been unsealed or have, at least partially, been tampered with
(e) Purchase of goods which, by nature, are inextricably interwoven with other elements.
ADDITIONAL TERMS
A) We do not provide any warranty for our products beyond any warranty that may be incurred by the manufacturer.
B) We do not provide repair services. We do not have spare parts other than those provided by some manufacturers.
C) We do not accept changes to lingerie or clothing that have been tampered with and / or used.
D) In case of proven defective product we will handle the shipping costs.
E) If the product to be returned does not (a) prove to be defective, (b) is found to have been used, or (c) its packaging has been destroyed, it shall be returned to the purchaser at the expense of shipping.
F) Defective products are not exchanged for different products or money.
10. MISCELLANEOUS
• Force Majeure: If due to force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the prescribed time we will notify you by e-mail to let us know if you wish, under these conditions, the completion of your order. The Company bears no responsibility for any matter that is beyond its own responsibility and will do its best to serve you.
• In cases where you have placed an online order and upon receipt you find that a (or some) product is missing from the total order, please contact us to arrange all the details required to dispatch the products you did not receive without no extra charge.
• Modification of the terms herein: www.sexshop.gr reserves the right to modify or renew the trading terms and conditions. The Company undertakes the obligation to update this text of any changes or additions to the Terms.
According to Directive 2013/11 / EK, which was incorporated into Greek law by JMD 70330/2015 and Decision 31619 GG 969 / 22.3.2017 (Article 8), the possibility of electronic resolution of consumer disputes is provided by the Alternative Dispute Resolution procedure in all European Union. If the Customer encounters an issue with a purchase made by the Online Store and resides in the EU, he or she may use the https://webgate.ec.europA.Eu/odr/main/?event=main.home.show website for an out-of-court settlement.
